Refund policy

Return & Refund Policy

At Runway Outfitters, each item is custom made at the time of your order. Because our products are created specifically for you, we do not keep inventory and cannot accept returns or exchanges for reasons such as size, color preference, or buyer’s remorse.

However, we want every customer to receive a product that meets our standards for quality. If your item arrives with a manufacturing defect or an issue with the print, we will gladly replace it.

Eligible Returns

Returns or replacements are only accepted for the following reasons:

• Defects in the garment itself (such as seams, stitching, or fabric flaws)

• Errors or defects in the printed design (such as misalignment, incorrect print, or printing blemishes)

How to Request a Return or Replacement

If you receive a defective item, please contact us within 7 days of delivery. Include:

• Your order number

• A brief description of the issue

• Clear photos of the defect

We will review your request and, once approved, issue a replacement at no cost to you.

Non-Returnable Items

Because all products are custom made, we cannot accept returns for:

• Incorrect size chosen by the customer

• Change of mind

• Any non-defective product

We appreciate your understanding and support of custom, made-to-order production. If you have any questions, we’re always here to help.